Terms of service

Luxorablack arranges premium chauffeured ground transportation across Connecticut, New York, New Jersey and Pennsylvania. Rides are performed by licensed, insured US partner operators and their professional chauffeurs; Luxorablack handles booking, pricing, support and quality standards. By booking with us or creating an account you agree to these terms.

Every ride is quoted as a fixed price before you book. A quote is valid for 10 minutes; after that, simply request a fresh one. A booking exists once you receive a confirmation with a booking reference. Please make sure pickup details, flight numbers and contact information are accurate — we use them to run the ride.

The quoted fare is all-inclusive: tolls, taxes and the chauffeur’s gratuity are inside the number, and there is no surge pricing. Night pickups (10 pm to 6 am) may price higher; whatever applies is already reflected in the quote you accept. At booking your card is authorized for the fare; the charge is captured after the ride. See the refund policy.

Cancellation is free until one hour before pickup; within the final hour the full fare applies, and a no-show is treated the same way. The full rules, including how airport wait time interacts with no-shows, are in the cancellation policy, which is part of these terms.

Airport pickups include flight tracking and one hour of free wait time after the flight lands. For other pickups, the chauffeur waits a reasonable grace period while we try to reach you before a no-show is declared.

Seat belts are required by law; child seats must be requested in advance where needed. Smoking and open alcohol are not permitted in the vehicles. You are responsible for damage beyond normal wear caused by you or your party. The chauffeur may refuse or end a ride that is unsafe or unlawful; where that is caused by your conduct, the fare is not refunded.

We plan generously, track flights and monitor traffic, but road travel is not perfectly predictable: we cannot guarantee arrival times and are not liable for missed flights, meetings or connections. Where events outside anyone’s control (severe weather, closures, emergencies) prevent a ride, we cancel it without charge rather than run it unsafely.

Nothing in these terms limits liability that cannot lawfully be limited. Otherwise, our aggregate liability for a booking is capped at the fare paid for that booking, and we are not liable for indirect or consequential losses. Partner operators carry the commercial licenses and insurance required for the vehicles they run.

Keep your sign-in credentials confidential; you are responsible for activity on your account. We may suspend accounts used fraudulently or abusively. You can ask us to delete your account at any time (see the privacy policy).

We may update these terms; material changes are posted here with a new “last updated” date and apply to bookings made after that date. These terms are governed by the laws of the State of New York, and disputes belong to the state or federal courts located there.

Questions about these terms: info@luxorablack.com.