Refund policy

At booking we place an authorization hold on your card for the quoted fare; the actual charge is captured after the ride is completed. The number never changes between the quote and the charge: tolls, taxes and gratuity are already inside it.

Cancel more than one hour before pickup and the hold is released in full — nothing is charged. Depending on your bank, a released hold can take a few business days to disappear from your statement; that is the bank clearing the pending entry, not a charge.

Within the final hour before pickup, the full fare applies per the cancellation policy, and the held amount is captured. The fee is always shown to you before you confirm a late cancellation.

If we cancel a ride, or you were charged in error, the full amount is refunded to the original payment method. Refunds are issued promptly on our side and typically appear on your statement within 5 to 10 business days, depending on your bank.

If a charge looks wrong, email info@luxorablack.com with the booking reference and we will investigate and reply with the fare breakdown. We would much rather fix a mistake directly than have you go through your bank.